Decoration Troubleshooting

Decoration Troubleshooting
Welcome to the Decorator Solutions Team portal - designed to help troubleshoot decoration challenges.

Success begins with our gathering detailed information. Please answer the following questions specific to your decorating situation. These answers, along with clear and well-lit pictures, will help us understand the process used and aid in helping to provide a solution. Without this information we will only be able to provide generic information that does not consider the specifics of your equipment and process.

Once we have your information we will utilize our experience, along with other industry experts, to pinpoint variables of change. We realize the urgency of the matter and will address it as soon as possible, but the advice of our industry experts may take additional time. Our goal is to help provide decoration success!

* Please fill in all required fields and attach close up pictures of the challenge.
Your Company Name:
SanMar Account #
SanMar Invoice #
Email
example@example.com
Name

First NameLast Name
Phone Number

Area CodePhone Number
Are you the decorator of the garments?
Quantity of Items Affected
Include all Style #'s and Info here:
Decorator Company Name:
Decorator Phone Number

Area CodePhone Number
Decorator Email
example@example.com
Please select from the decoration techniques below that relate to your challenge(s) and complete as many fields as possible.
Decoration Techniques
- How many unique styles are effected
- Invoice #
- Style #
- Product name
- Color(s)
- General Description of problem:
  Please be as detailed as possible
- Decoration Area Size
  example: 2inch x 4inch
- Equipment Information
  Auto/Manual/# of Stations/Model
- Squeegee & Pressure used
  type 'NONE' if not relevant
- Mesh Count
- Ink Brand
  Ex: Wilflex, Rutland, One Stroke
- Ink Base(if required)
  Brand & Series or 'NONE'
- Ink Series
  Ex: Epic Top Score, Endurance, ELT
- Flash Temp Time
- Distance from Pallet
- Garment Temp in Dryer
- What did you use to test garment temp?
  Ex: Infared Gun, Heat Strips, Donut Probe, None
- Belt Speed
- If Polyester Garment...what is your cool down time and process post flash?
  type 'NONE' if not relevant
- If Polyester Garment...what is your cool down time and process post dryer?
  type 'NONE' if not relevant
- Please upload any photos related to issue.
  
  Browse Files
  please make sure photos are clear and well lit Cancelof
- How many unique styles are effected
- Product name
- Style #
- Color(s)
- Include all Style #'s and Info here:
- General Description of problem:
  Please be as detailed as possible
- Decoration Area Size
  example: 2inch x 4inch
- Equipment Information
  Brand and Single or Multi Head
- Backing Type
- Amt of Backing Layers
- Hoop or Frame Type Used
  standard round, clamp, cap, magnetic
- Thread Type
  Ex: Polyester, Rayon, Nomex, etc
- What is your Thread Weight?
  
  Other
- Needle Manufacturer
  
  Other
- Needle Size
- Needle Point
  Ex: Sharp, BallPoint, etc
- Machine Speed
- Please upload Pictures of Issue
  
  Browse Files
  example: .jpg file Cancelof
- Please upload Digitized File
  
  Browse Files
  example: .dst file Cancelof
- How many unique styles are effected
- Product name
  if more than 1 style, please use field below
- Style #
- Color(s)
- Include all Style #'s and Info here:
- General Description of problem:
  Please be as detailed as possible
- Decoration Area Size
  example: 2inch x 4inch
- Did you create the transfers in-house or were they outsourced from an Industry Supplier?
- Transfer Company
  example: Stahls, F&M, etc
- Transfer Product Name
  example: DTF, Goof Proof, etc
- Printer/Cutter used
  type 'NONE' if not relevant
- Material Type
- Heat Press Brand & Model
- Heat Press Temperature
- Pressure Used
- Time to Seal
- What type of heat element protection was used?
- Please upload a photo of affected area
  
  Browse Files
  photo should have good lighting and be clear Cancelof
- How many unique styles are effected
- Product name
  if more than 1 style, please use field below
- Style #
- Color(s)
- Include all Style #'s and Info here:
- General Description of problem:
  Please be as detailed as possible
- Decoration Area Size
  example: 2inch x 4inch
- Equipment Information
  Brand and Type of DTG
- Ink Brand Used
- Pre-Treat brand/type used. ?
  type 'NONE' if not relevant
- How many coats?
  (1,2, more)
- Was a base white required?
  type 'NONE' if not relevant
- How many coats?
- How many color passes were used?
- Select one option below:
- Press or Dryer Temperature?
- Belt Speed if Dryer used/Time if Heat Press used?
  if not applicable, type 'none'
- Artwork File Type
- Please upload a photo of affected area
  
  Browse Files
  photo should have good lighting and be clear Cancelof
- How many unique styles are effected
- Product name
  if more than 1 style, please use field below
- Style #
- Color(s)
- Decoration Type
  Spot or All-Over Dye Sub
- Decoration Area Size
  example: 2inch x 4inch
- Include all Style #'s and Info here:
- General Description of problem:
  Please be as detailed as possible
- Equipment Information
  Brand and Type of Printer
- Time to bond
- Heat Press Temperature
- Pressure used
- Did you cut and print sublimation transfer in-house?
- Printer Equipment/Brand
- Sublimation Paper Type/Brand
- Ink Brand
- What Supplier were the transfers purchased from?
- Was parchment paper used inside the neckline, sleeves or body of the product when pressing all over prints?
- Please upload a photo of affected area
  
  Browse Files
  photo should have good lighting and be clear Cancelof
- How many unique styles are effected
- Product name
  if more than 1 style, please use field below
- Style #
- Color(s)
- Include all Style #'s and Info here:
- General Description of problem:
  Please be as detailed as possible
- Decoration Area Size
  example: 2inch x 4inch
- Equipment Information
  Brand and Type of Laser
- Laser Strength/Wattage
- Depth Used
- Speed Used
- Please upload a photo of affected area
  
  Browse Files
  photo should have good lighting and be clear Cancelof
- How many unique styles are effected
- Product name
  if more than 1 style, please use field below
- Style #
- Color(s)
- Include all Style #'s and Info here:
- General Description of problem:
  Please be as detailed as possible
- Decoration Area Size
  example: 2inch x 4inch
- Equipment Information
  Brand and Type
- Heat temperature
- Pressure
- Time
- Was there a backer product used?
- How deep was the plate etched?
- Please upload a photo of affected area
  
  Browse Files
  photo should have good lighting and be clear Cancelof
- Should be Empty: